Shipping policy
Items may be fulfilled from multiple locations and shipped in separate packages.
All international shipping costs are calculated at checkout.
We ship only Monday through Fridays. We do not offer shipping on Saturday, Sunday and federal holidays.
Important: Our fulfillment facility is closed on all major national holidays.
All ship-ready orders are processed within 48-72 hours after they are placed. You have 24 hours to request any changes to your order. We cannot be held responsible for return fees, delayed shipping times, or incorrect addresses entered at checkout.
Pre-order items will have expected shipping dates on our product page. These dates are estimated and may change.
We are not responsible for shipping delays once the package has left our facility nor can we do anything to speed up delivery. If a package is late because of the carrier and priority shipping was selected, Drinkswalla is not obligated to refund the priority shipping costs. We can only assist when an item is damaged, lost in transit or appears as delivered but was never received.
Damaged Goods
If your order is damaged, please send photos to contact@playdrinkswalla.com in order to receive a replacement. Your replacement will be shipped via Standard shipping.
Lost Goods marked as DELIVERED
If your package is marked as delivered by the shipping carrier but you haven't received your order, contact drinkswalla@gmail.com. All requests filed within 10 days of expected delivery date will be eligible for one last attempt at replacement.
All replacement shipments require confirmation of shipping address. If the package delivers but is not received again, we are no longer responsible for any issues regarding the new shipment once it is out of our facility.
We DO NOT provide refunds for packages marked as DELIVERED. Please contact USPS or the selected carrier to file a claim.
Lost Goods Never DELIVERED (Missing Items)
If you package has a carrier status as "lost in transit," "pre-shipment," or "returned to sender" at least 7 business days later than expected delivery, please contact contact@playdrinkswalla.com in an attempt to find the package or reship your order.
All Priority shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.
We reserve the right to refuse claims that have been made outside of 7 days for delivered items. Theft and mail fraud will not be tolerated and will be prosecuted fully under state & federal law.
If your order is missing due to a mistaken address provided at checkout, Drinkswalla is not responsible for rerouting or correcting the shipping address once the order has already been shipped.
Pre-orders
In the case of pre-ordered items, they will ship as posted on the item's product page. We are not responsible for delays in shipping caused by our supplier, international/domestic carrier, or unforeseeable circumstances.
Orders containing preordered products will ship once the corresponding shipment for the preordered item has arrived plus up to 3 days for order processing.
We are not responsible for delays in processing, delivery, shipping, changing pickup/delivery times and other services provided by the United States Postal Service, UPS, DHL, or FedEx.
We cannot and will not change or intercept a package once an order is shipped out for delivery.
Please note, all online orders are required to have a verified billing address. Addresses that do not comply will not be processed. We will contact the customer via email to modify the current shipping address listed or to change it altogether.
In order to ship your order, we need a verifiable address approved by USPS or DHL for international orders. In the case that your address is not verified, we will contact you in order to receive a correct address. We have the right to hold your order and delay delivery in the case that we cannot verify your order.
Orders that have not verified their address past 30 days and not have been shipped will be cancelled and funds will be returned to the customer.